From a legacy platform to CISCO's Innovation Center
About The Client
Arena Edge offers a user-friendly Unified Video Platform and user destination for executive, marketing, organizational communications, knowledge hubs, and training needs.
DNAMIC got involved in this project, offering value, innovation, and leading technology solutions easy to keep up to date with market needs.
The outdated legacy technology slowed the platform’s growth and was prohibitively expensive to maintain. This combination of factors made scaling the solution almost impossible, missing out on growth essentials.
Within a three-phase project, we focused on retaining clients by providing support on defects and performance issues, redesigning all user experiences, and creating a new software architecture managed by a nearshore team that keeps costs low.
We conducted a thorough study of the present condition to ensure success, which allowed us to identify what needed improvement and understand how to enhance existing functionalities.
A real-time buy-in performance data gives the customer a much richer experience!
With a Customer buy-in about the new platform, they offered a much richer experience which was successful by a brand-new technology ecosystem tailored to work across several operating systems and cater to desktop, mobile, and online users. Most importantly, Arena Edge increased customer satisfaction and experienced a significant reduction in the customer support needed.
A brand-new technology ecosystem designed to leverage across multiple operating systems and serve desktop, mobile, and web users
Arena Edge increased customer satisfaction and experienced a significant reduction in the customer support needed
Successful customer retention meant happy Investors. Happy investors meant higher capital injection
With an increased user engagement, Arena Edge made educated decisions based on accurate metrics and realistic insights
A three-phase strategy to take Arena Edge to its full potential! In this case study, you will see how we polished and supported this business to be the video authority it is now, and assure their customers a world-class user experience!