6 IT Business Revolutions for the New Year

6 IT Business Revolutions for the New Year

Table of Contents

Being Empathic above all

When you empathize with someone, you can see the situation from their perspective and know how they feel.


Empathizing with people beyond seeing them as just coworkers or staff members will help you understand them better and help with their growth.


How does empathy works in a business environment? 

Empathy is the most important skill to nurture. It drives business value and helps understand how employees feel about their job and career, and how as a leader, you can help in that process. 


There are five steps leaders can take for better empathy in their business and personal growth process: 

  1. Disrupt your thinking
  2. Adapt to a range of digital working styles
  3. Invest in training and development for everyone
  4. Add new capabilities into your culture
  5. Mobilize your workforce to stay ahead

A business should find the purpose in empathy—not metrics or technology. 


Abha Dogra, senior vice president of digital technology and North America CIO for Schneider Electric, mentioned how she plans to take on this new necessity in the business industry: 

“As tech leaders, we can be IQ-oriented; the IQ side of my brain drives my behavior. I don’t believe that will change, but I’d like to give myself a goal to really up my EQ side, where I should now be much more present to my team, physically, emotionally, to help them evolve,” she states.

Enhance Customer Experience

This year, it is vital to enhance the customer experience, focus on building on their capabilities, and develop new strategies to improve customer satisfaction. 


Companies can stay ahead of the competition and increase profits by doing this.


According to Harold L. Sirkin, senior partner and managing director at Boston Consulting Group: 


“Customer experience is the new battleground,” he said. “Everybody’s investing in it because everybody knows that no matter how good their products and services are, if your customers aren’t satisfied, they won’t stay with you.”


Companies should focus on providing an outstanding customer experience to establish their brand as one of the best. How? With the pandemic forcing businesses to find different ways of engaging and keeping their targets interested, the only way is to invest in digital experiences, such as new apps for touchless services or enhancing websites towards better engagement and efficiency.

RJ Juliano, chief information and marketing officer, Parkway, commented in an interview about how this pressure becomes inspirational, “I think customer expectations will double at a high pace now; they expect a fully connected world.”

Business People using information technology innovations at work

Create a Hybrid Work Culture and prioritize growth

A hybrid work environment is one in which employees work remotely and on-site. This work arrangement has become more prevalent in recent years because it allows employees more flexibility in their work schedules. Additionally, it enables businesses to save money on office space and other related expenses.


People who work in a hybrid environment can still communicate with their colleagues and collaborate on projects using tools created especially for this type of reality, such as Zoom.


Virtual work environments also allow employees to focus on what they’re working on without interruption, increasing productivity (in most cases). If not, it’s a challenge many businesses have to take on to reinvent the workplace experience.


Thomas Phelps, senior vice president of corporate strategy and CIO for Laserfiche, is an IT leader who has found himself implementing it.


“With Laserfiche transitioning to a hybrid work environment, we have an opportunity to hire talent to work from almost anywhere and everywhere. The challenge is how do you sustain a company culture when your human interactions may be limited to a two-inch Zoom thumbnail,” he states.


The C-Suite leaders are used to generally immersed in implementing a higher performance culture. Still, the irony is that this kind of focus creates overbearing employees overwhelmed with anxiety and stress, which will ultimately show in their work, resulting in missed targets and the inability to achieve potential.


Work culture

It is usually the values, customs, and behaviors that people in a particular organization share. It can be positive or negative, and it can affect how employees feel about their work, how they interact with one another, and how well they perform their jobs.


Growth culture 

People build their capacities by acknowledging feelings, insecurities, how much energy is available towards the work that creates value, and results fueled by the motivation of personal success and growth, instead of seeing people as positions or numbers.


The growth work culture promotes that employees should constantly develop and evolve at work. This culture is beneficial for both the employee and the company since it turns values into strengths, enhancing outcomes and improving reputation.

The Snow Software 2022 IT Priorities Report listed “driving company growth” at No. 7 on its top 12 CIO priorities survey for 2022. Stating, “2022 will be the year for IT to take all that has been learned, set new baselines, and drive toward new levels of growth”.


Getting on the Automation Wagon

Automation is one of the most important revolutions in technology. 


As the industry matures, artificial intelligence is becoming more popular in industries. According to Juniper Research, revenue generated by companies that provide virtual assistants will reach $18 billion by 2020.


The virtual assistants can send notifications when the products fail or in case of delayed delivery, answer questions in real-time, and give recommendations for similar items.


According to Gartner, 22% of office buildings in 2020 adopted the smart workspace set up. The revolution of intelligent workspace begins with installing interactive digital displays that allow you to modify content and send notifications based on eye-tracking technology. 


It is possible to save time and improve efficiency using intelligent devices that enable employees to work more efficiently by connecting them to each other’s devices or bigger ones such as printers or doors.


Stephen Franchetti, CIO of Samsara, a technology company, believes that automation can help organizations drive productivity and improve the user experience. In the same way, many others share his point of view.


According to The Info-Tech 2022 Tech Trends study, 79% of interviewed IT executives anticipate automation to provide significant value to their company in the next year. Automation as a service was one of the five technological trends that created more interest.


The IoT will be more than a buzzword by 2022, and companies need to get on board. This means investing in an integration hub that provides secure connectivity among devices, sensors, people, and apps while balancing security needs with new data collection and analysis opportunities. 


And if your company doesn’t have the talent and resources to take advantage of IoT, it might be time to bring in an expert who can help you understand what it means for your business.


The Internet of Things (IoT) is busy connecting the dots between sensors, devices, and people as it enters its third wave — as a machine-to-machine technology.


The age of digital transformation is upon us.



Simplify & Innovate

Simplifying is the process of reducing a method, system, or organization to its essentials. In the Info-Tech Research Group’s 2022 Tech Trends report, simplifying is one of the top business revolutions that will take place in the next decade.


The report projects that business managers will rely heavily on digital technologies to simplify their businesses, which could create profound disruptions in three areas: customer experience, operating models, and back-end processes. 


“Basically, simplifying is all about making things simpler—reducing the steps required to do something, eliminating unnecessary features or functionality, or automating tasks. It is about making things work better with fewer resources,” says report author Andrew Pickup.


“Businesses that are good at simplifying will be the ones that can organize their data around their customers’ needs, rather than simply organizing it internally.”


Add some innovation to the mix

According to a report from Snow Software, CIOs worldwide have put driving innovation for competitive advantage as No. 5 on their list of 12 top priorities for 2022. The report was surveyed over 1,000 CIOs from 28 countries.


“CIOs and business leaders must ensure their enterprise is leveraging digital technology to prepare for ongoing industry disruption,” said Bob Skelley, CEO of Snow. “The top priority must be to deliver business value through transformation, and technology can no longer be a cost center.”


Ravi Naik, CIO and executive vice president of storage services for Seagate Technology, put innovation even higher on his list of 2022 goals.


“Scaling is about doing more efficiently and cleanly to reinvest resources into the organization. When innovation is unleashed, we can unlock the value that is stuck in inefficiencies and allow that value to be reinvested into the company. CIOs cannot do that by themselves, and it’s a behavior that needs to be institutionalized. I encourage the entire IT organization to take on that mindset.”

Empower the People

Empowerment can be done by providing the employees with the tools and resources to succeed. Additionally, businesses should foster a culture of creativity and innovation. By encouraging employees to think outside the box, companies develop innovative solutions to problems.


They should engage every employee through meaningful conversations about what customers want and how employees can help achieve those goals. That way, employees will feel more connected to their work and the know-how they contribute to its success.


There’s where the tricky part comes into question because many companies deal with hundreds of staff members or didn’t initially create a work culture that nurtures this idea and is a little bit ahead to start.


But don’t hesitate. Empowerment can come at any time during your business’s lifetime.


“We don’t always know what our users want, what work means for them, but we still want to make sure our people are supported no matter where they are or what they’re doing,” Brad Stone, CIO, Booz Allen Hamilton.


Stone believes that the best way to have a conversation with people who use your product is to understand them and get their input. He plans to build worker personas, look for similarities, and tap into user communities to identify needs and provide solutions without producing an overwhelming variety of options.


This purpose “ties to our core business objective, which is attracting, retaining, and expanding our people.” he adds.


The final reminder for a successful revolution 

To provide an environment that maximizes who a person is as an individual and makes it grow both professionally and personally, businesses need to put the empowerment of their employees as a priority as much as they update their technologies.


Share content


Look at how we're improving the digital transformation of other businesses with our IT Consulting expertise by reviewing our case studies.

This will close in 0 seconds

We're here to help you make sense of the digital world. Let's talk about your goals and see if we can't come up with a strategy together that will get them accomplished for your business!

This will close in 0 seconds

We advise on how to reach digital transformation goals through efficient, innovative, and cost-effective nearshoring solutions.

This will close in 0 seconds